FREQUENTLY ASKED QUESTIONS

What currency are your prices in?

EUROS.

How do I know which size will fit me the best?

Our styles are quite large, please check our sizing guide to help you. Our silhouettes vary from XS to XL, each style is UNISEX. If you have questions about a specific style’s measurements, you can always reach out to us at rustandmay@gmail.com

I just had the best ideia for a piece, can you make it?

The answer is probably yes! Just let us know those ideas at rustandmay@gmail.com

I love this t-shirt, but I would like in a different color, can you make it?

Yes! No, problem about that!

So this means you can customize your pieces?

That's correct! But this only works bellow a budget. If you accept our price, we make it come true.

Can I return a customized order?

Sorry, but no.

What if I want to return an item (non costumized)?

Are you sure? :( If you are, please send us an email to rustandmay@gmail.com. Then you can send your package with a copy of your order to this address: 

Rust and May - Rua do Lidador, 710 4100-305 Porto, Portugal. In case of exchange, please specify the size and model you wish.

Once the product returned to our address, wait 7 days to be refunded. All returns and claims must be authorized by us. Your returned items must arrive at our office, from no later than 14 days after the delivery date.

Which payment methods do you accept?

We accept Visa, MasterCard and American Express. If you prefer bank transfer, please contact us; rustandmay@gmail.com

Do you have a "gift" option?

Sorry, we don’t offer a gift option yet.

What’s the status of my order?

You'll receive an e-mail with shipping confirmation. If you have any questions about the status of your order please write us, rustandmay@gmail.com

What if something I ordered arrived damaged?

Oh no! Contact us right away, rustandmay@gmail.com

My package is lost!

After an order has been sent to the correct shipping address, we are not responsible for lost or stolen packages. We are not responsible for your order if you enter the wrong shipping adress, if this happens, please send us an e-mail immediately to rustandmay@gmail.com and we will update your order (if not shipped).

What if my package was returned to sender?

If your package is returned to Rust and May office, you will be responsible for paying new shipping cost.

Do you ship to my country?

Probably yes, we send worldwide. But if you want to make sure, send us an e-mail rustandmay@gmail.com

What about the care instructions?

Wash (inside out) in cold (30º or below) water, wether using a washing machine or hand wash. Cotton material can shrink easily, so please take good care. Avoid drying machine, always air dry.

 

Hope we answered all your doubts! ;)