Shipping + Returns
1. Shipping + Delivery
We only ship your goods after payment confirmation.
Your delivery will be made through a specialized transport company.
Our shipping rates are:
3,35€ - 0,1gr - 0,6gr
5,90€ - 0,61gr - 2kg
7,90€ - 2kg - 10kg
7,10€ - 0,1gr - 0,5gr
10,50€ - 0,51gr - 2kg
18€ - 2kg - 10kg
10,50€ - 0,1gr - 0,5gr
17,50€ - 0,51gr - 2kg
30€ - 2kg - 10kg
– pricing may vary according to weight or your country destination. If you need detailed information please send an e-mail to email@example.com.
Expected delivery time:
o Portugal Mainland: 3-4 working days;
o Portugal Islands: 5-6 working days;
o Europe: 8-10 working days;
o Other countries: on request
Please double check all personal and postage details when completing your order as Rust and May does not take responsibility for missing packages (correct email, door number, floor number...). We may not accepted deliver to PO.
2. Cancelling + Returns
2.1. Cancel your order
You can cancel your order, if it has not been shipped yet. Just send us an e-mail and the cancellation will be free of charge.
2.2. Return your order
All returns and claims must be authorized by Rust and May by email. You have 14 days to reflect about the goods. If you pretend to proceed, make sure the product is in its original conditions and not damaged. We are not responsible for returned items lost in the mail, customs, so please collect your tracking information and insure the package for good measure. Always send your invoice and order number with the return.
After we receive the package, allow 1-7 business days for refund. We don’t assume any shipping cost! If we notice that the items were used or altered will not be accepted. The item will be send again to the customer, without warning.
For returns instructions please contact us at: firstname.lastname@example.org, with your IBAN number.
You can exchange your pieces in 14 days, if the product is in its original conditions. Please send us back the piece you want to change, together with receipt. We do not change sales items.
For exchanges instructions please contact us at: email@example.com
4. Customized pieces
If you order a customized piece, we do not accept any return nor exchange.
If you have any other question please contact us at: firstname.lastname@example.org