TERMS + CONDITIONS

This page contains the terms & conditions for shopping at RUST AND MAY. Please read these terms & conditions carefully before ordering any OF OUR productS.

By purchasing any Products on our site, you agree to be bound by these Terms:

1. Contract Parties

“We”,RUST AND MAY, ARE A COMPANY NAMED AS JOANA DIAS OLIVEIRA-DESIGN, UNIPESSOAL, LDA, REGISTERED IN pORTO, PORTUGAL, RUA DO LIDADOR,71O.

“You”, are the person who buys or agrees to buy a Product on this websitE.

2. How to contact us

If you have any questions or complaints about the Products or these Terms YOU should sent us AN E-MAIL: RUSTANDMAY@GMAIL.COM

If we have to contact you, we will SEND AN e-mail TO THE address you providE when you ordered.

3. Orders

After you place an order, you will receive an e-mail from us. This doesN’t mean that your order has been accepted, WE ONLY PROCESS YOUR ORDER AFTER BANK authorization.

If we cannot accept your order. If we are unable to supply you with a Product, because is not in stock or no longer available, we will inform you by e-mail.

If you have already paid for the Product, we will refund you the full amount as soon as possible.

4. Products

Products may vary slightly from their pictures on the website. We have made every effort to display as

accurately as possible the colors, Although small changes may happen.

5. PRICE

Prices for our Products may change from time to time. but changes will not affect any order that have beEn confirmeD.

The price of a Product does not include shipping cost.

All prices on our site are in EURO and include value added tax at the prevailing rate.

6. PAYMENT

Full payment is required at the time the order is placed. You can pay through our payment processor or any other payment methods which we may have aggred.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our site. You agree to promptly update your account and other information, including your e-mail address and credit card numbers and expiration dates, so that we can complete your transaction and contact you as needed. You expressly agree that we are not responsible for any loss or damage arising from the submission of false or inaccurate information.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of purchases.

We will only give your personal information to third parties where the law either requires or allows us to do so.

7. Delivery

The estimated delivery date of your order will be sent by e-mail. If we are unable to meet the estimated delivery date, we will contact you with a revised estimated delivery date.

Delivery will only be complete when you receive the goods.

  • Portugal: 2-4 working days

  • Europe: 7-15 working days

  • Worldwide: 10-25 working days

We are based in Portugal (Europe), so please note that the customer is responsible for payment of any extra duties, customs, import charges or taxes imposed by the destination country for delivery. No charges or customs will be applied to orders delivered to countries within the European Union.

8. Right of Return, Refund and Cancellation

You have the right of refund/cancellation within fourteen (14) days after you receive the product(s). The product(s) must be returned to us (rua do lidador, 710 4100-305 Porto) in perfect conditionc,unused, with all labels attached. we are responsible for avaluate if the articles are in the right conditions. We have the right to withhold or reduce any refund on products already worn.

we don’t refund any products that are on sales, however you can change them, just let us know which piece you would like to have. the price OF THE NEW PIECE must be the same or higher.

9. personal information

By providing us personal information, you expressly accept our Privacy Policy and consent to the collection, use and disclosure of your personal information and data in accordance with the Privacy Policy as it may be amended from time to time.

10. Events outside our control

We will not be responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.

this means, strikes, lock-outs or other industrial action, civil commotion, riot, terrorist attack (or threat), war (or threat) or fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

RESOLUÇÃO ALTERNATIVA DE LITÍGIOS DE CONSUMO

(PORTUGAL) Em caso de litígio o consumidor pode recorrer a uma Entidade de Resolução Alternativa de Litígios de Consumo:

Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra

Centro de Arbitragem de Conflitos de Consumo de Lisboa

Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira

Centro de Informação e Arbitragem do Porto

Centro de Informação e Arbitragem do Vale do Ave

Centro de Informação e Arbitragem do Vale do Cávado

Centro de Informação, Mediação e Arbitragem do Algarve

Mais informações em Portal do Consumidor (www.consumidor.pt).

 

Nos termos do Decreto-Lei n.º 24/2014, de 14 de fevereiro, aplicável aos contratos celebrados à distância, tem o direito de resolver livremente um novo contrato, sem indicar motivo, no prazo de 14 dias de calendário contados a partir da data de celebração do mesmo ou à de receção da primeira revista. Se quiser, pode descarregar, preencher e enviar, através do seu e-mail ou dos correios, o exemplo de formulário que disponibilizamos abaixo. Inclua o número de associado.  

No caso de cancelar a subscrição no prazo acima indicado, ser-lhe-ão devolvidos pelo mesmo modo por que os efetuou, todos os pagamentos que tenha realizado, o mais tardar 14 dias depois de termos recebido a sua comunicação.

 

RESOLUÇÃO DO CONTRATO: PASSO A PASSO

  1. Descarregue o modelo de formulário abaixo.

  2. Preencha com os seus dados (nome, morada completa e número de encomenda).

  3. Indique a data de celebração do contrato e a data em que recebeu a confirmação do contrato.

  4. Assine o documento.

  5. Envie o pedido: rustandmay@gmail.com

 Descarregar o modelo _ MODELOLIVRERESOLUÇÃO

 

WHO WE ARE

joana dias oliveira, design, unipessoal,lda, rua do lidador, 710 4100-305 porto, NIF PT513821333