Terms + Conditions
This page tells you information about us and the legal terms and conditions. Please read carefully before ordering any products from us. You should understand that by ordering any of our products, you agree with these terms & conditions.
Every time you wish to order our products, please check these Terms as we may have made changes to them since your last order and the Terms in force at the date of each order will apply.
1. Contract Parties
Our company name is; Joana Dias Oliveira Design, Unipessoal Lda, with our principal place of business at Rua do Lidador 710, 4100-305 Porto, Portugal
“You” are the person who buys or agrees to buy a Product on this website or by telephone from us.
2. How to contact us
When we refer, in these Terms, to "in writing", this will include e-mail.
If you have any questions or complaints about the products or these Terms these should be sent to firstname.lastname@example.org
If we have to contact you, we will do so by e-mail address or postal address you provided to us when you ordered.
How we will accept your order. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. This does not mean that your order has been accepted. We will confirm our acceptance of your order by sending you an e-mail. The Contract between us will only be formed when we send you an e-mail confirming your order.
We cannot accept your order. If the payment is not accepted or if we are unable to supply you with a product, for example because that product is out of stock or no longer available, we will inform you by e-mail and we will not process your order. If you have already paid for the product, we will refund you the full amount as soon as possible.
We reserve the right to limit or cancel quantities purchased per person, per household or per order.
Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Products may vary slightly from pictures on our site. We have made every effort to display as similar as possible the colors and images of our products that appear on the site. We cannot guarantee that a device's display of the colors accurately reflects the colors of the Products.
The price of a product will be quoted on our site from time to time. Prices of our products may change from time to time, but changes will not affect any order which we have been confirmed to you.
The price of a product does not include delivery charges. Our delivery charges are quoted at the check out.
All prices and charges on our site are in EURO.
Full payment is required at the time your order is placed. You can pay through our payment processor (Visa, MasterCard, American Express AND PAYPAL) or bank transfer. Your use of any payment services to purchase products will be subject to the terms and conditions of the applicable payment processor.
You agree to provide current, complete and accurate purchase and account information for all purchases made on our site. You agree to promptly update your account and other information, including your e-mail address and credit card numbers and expiration dates, so that we can complete your transaction and contact you as needed. You expressly agree that we are not responsible for any loss or damage arising from the submission of false or inaccurate information.
By submitting such information, you give us the right to provide the information to third parties for purposes of facilitating the completion of purchases.
The estimated delivery date for your order will be set out in the e-mail from us confirming acceptance of your order. If we are unable to meet the estimated delivery date, we will contact you with a revised estimated delivery date.
Delivery will be completed when you receive the order at your address.
We deliver to Portugal and internationally. If you order products for delivery outside Portugal, your order may be subject to import duties and taxes. Please note that we have no control over these charges. You will be responsible for payment of any such import duties and taxes.
All personal information you provide us will be handled by Rust and May as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and informatio to you. The information you provide is only available to Rust and May and Squarespace and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request us to delete or correct the information held about you.
Rust and May reserves the right to amend any information, including prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Rust and May has the right to cancel the order and refund any amount paid in the best way. Rust and May shall also notify the customer of equivalent replacement products if available.
Your receipt/invoice will be sent by e-mail.
Please note that your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.
Entidades RAL (Entidades de Resolução Alternativa de Litígios)
1. Centro de Arbitragem de Conflitos de Consumo de Lisboa http://www.centroarbitragemlisboa.pt/;
2. Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral http://www.triave.pt/ ;
3. CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo) http://www.ciab.pt ;
4. CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo http://www.arbitragemdeconsumo.org/ ;
5. Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra http://www.centrodearbitragemdecoimbra.com ;
6. Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve http://www.consumoalgarve.pt ;
7. Centro de Informação de Consumo e Arbitragem do Porto http://www.cicap.PT .